Frequently asked questions

The jewellery

Is your jewellery really gold-plated?

Yes. Most of our chains are gold-plated, for lasting brilliance and a warm, luminous tone; where this is not the case, it is clearly stated in the product description. We also use natural stones, mother-of-pearl and cultured pearls. The material of each piece is given in its description.

How should I care for my jewellery?

• Store it away from moisture, in its pouch.
• Avoid contact with perfume, creams, household products, swimming pools and the sea.
• Take it off before showering, exercising and going to bed.
• Clean it gently with a soft, dry cloth, without any product.

How do I choose my ring size or necklace length?

Each product page lists the available sizes and lengths. Some necklace and bracelet lengths carry a small supplement, shown automatically when you select them. If in doubt, contact us before ordering.

Orders & delivery

How long will it take to receive my order?

As our jewellery is made with care, a making time may be added to shipping, especially for made-to-measure orders. Estimated lead times are given here: Shipping & returns.

Do you deliver to Switzerland and the European Union?

Yes, we deliver to Switzerland and the European Union. Shipping costs are calculated automatically at checkout.

Can I order without creating an account?

Yes, you can check out as a guest. Creating an account does, however, let you track your orders and keep your addresses.

Do you offer gift cards?

Yes, from €30 to €150. It is sent by email, with your message if it is a gift, and can be spent across the whole shop for one year. Any unused balance stays on the card for a future order. Give a gift card.

Returns & warranty

Can I return an item?

Yes, under the conditions set out here: Shipping & returns. Personalised or made-to-measure pieces cannot be returned.

Is my jewellery under warranty?

Every piece comes with a 2-year warranty against manufacturing defects.